Frequently Asked Questions
Many of our customers have specific questions about our professional Pool Service.
Here are just a few of the frequently asked questions we hear at Pool All-Stars.
General Questions
What is included in a standard pool cleaning service? A: A standard pool cleaning service typically includes tasks such as skimming the surface of the water, brushing the walls and floor of the pool, vacuuming the pool, emptying the skimmer and pump baskets, and testing and balancing the water chemistry.
How often should a pool be cleaned and serviced? A: It is recommended that a pool be serviced at least once a week to maintain clean and clear water. However, the frequency of service may need to be increased during the summer months or if the pool is heavily used.
What is the cost of pool maintenance services? A: The cost of pool maintenance services can vary, but on average, you can expect to pay anywhere from $100 to $250 per month for regular maintenance services. This includes tasks such as cleaning, testing and balancing the water chemistry, and checking and maintaining the equipment.
Do I need to be home when the pool service provider comes to clean my pool? A: Not necessarily. Many pool service providers can clean and maintain your pool without you being home. However, it is always a good idea to communicate your preferences with the service provider.
Can I request specific services or tasks to be performed during a pool cleaning? A: Yes, you can usually request specific services or tasks to be performed during a pool cleaning. Just communicate your needs and preferences with the pool service provider, and they will do their best to accommodate your request.
Scheduling Questions
- How do I schedule pool cleaning and maintenance services? A: You can schedule pool cleaning and maintenance services by Pool All-Stars Local Branch directly, either by phone or email. Some providers may also offer online scheduling options on our website.
- Can I schedule recurring pool cleaning and maintenance services? A: Yes, Pool All-Stars offers the option to schedule recurring cleaning and maintenance services, such as weekly, bi weekly or monthly services.
- What if I need to reschedule or cancel a pool service appointment? A: If you need to reschedule or cancel a pool service appointment, it is best to your local Pool All-Stars provider as soon as possible. Please review our cancellation or rescheduling policy, so be sure to ask about it when scheduling the appointment.
- What if I have a specific time window for pool service? A: If you have a specific time window for pool service, be sure to communicate this with your Pool All-Stars branch when scheduling the appointment. Most providers will do their best to accommodate your schedule.
- Can I schedule pool service for weekends or holidays? A: Some Pool All-Stars locations may offer weekend or holiday service, but availability may be limited. It is best to check with your location directly to determine their availability and schedule services accordingly.
Cleaning Questions
What type of chemicals do you use to clean the pool? A: The type of chemicals used to clean a pool can vary, but typically include chlorine, pH balancers, algaecides, and clarifiers. The specific chemicals used will depend on the needs of the pool and the condition of the water.
Do you clean the pool deck and surrounding area? A: Some Pool All-Stars Locations may offer deck and surrounding area cleaning as part of their services, while others may not. Be sure to ask about this when scheduling pool services, and if it’s not included, you can usually request it for an additional fee.
Do you provide equipment maintenance and repair services? A: Yes, many pool service providers offer equipment maintenance and repair services, including cleaning and checking pumps, filters, heaters, and other equipment.
How do you ensure the safety of the pool and equipment during cleaning? A: Pool service providers follow industry safety standards and guidelines to ensure the safety of the pool and equipment during cleaning. This may include using safety covers, protective gear, and following proper electrical safety procedures.
How do you handle water chemistry issues, such as low pH or high chlorine levels? A: During pool cleaning and maintenance, the water chemistry is tested and balanced as needed. If an issue such as low pH or high chlorine levels is detected, the pool service provider will take the appropriate steps to correct the issue and maintain safe water chemistry levels.